language: en

Quality Management of Information Systems Development

Geoff Beckworth,
email: gbeck@deakin.edu.au
Brian Garner
email: brian@deakin.edu.au
School of Computing and Mathematics Deakin University,
Geelong, Victoria, 3217, Australia.

Abstract The role of the systems analyst in the implementation process has changed dramatically in recent times because of changes to organisational boundaries, the need to align IT with business objectives and the complexity of the systems now required. Some organisations are finding themselves in a continually changing environment and being involved in multi-organisational structures. Establishing strategies and requirements for these organisations requires a new understanding of the implementation process. Implementation is concerned with behavioural phenomena since people are involved from the inception of the idea, as well as being involved in the development process. They are also affected by the changes which the new system brings to the organisation. The research is attempting to understand the critical factors associated with the implementation process and consequently develop an appropriate model.

1. Introduction